Help Desk & Ticket Management in ERPNext
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Revamp your SaaS help desk experience with ERPNext, a comprehensive solution that centralizes and optimizes your customer support process.
Deliver exceptional support, build lasting customer relationships, and empower your team to excel in customer interactions, all within a single, powerful platform.
Real-Time Insights for Exceptional Customer Service
With ERPNext’s powerful and configurable dashboards, your SaaS help desk can reach new heights of efficiency and customer satisfaction.
Gain invaluable real-time insights into service issues, empowering you to streamline support processes and deliver exceptional customer service.
Elevate Customer Support with Seamless Omni channel Interactions
Unlock the full potential of your customer support with ERPNext’s open source SaaS help desk software, empowering your team to deliver exceptional service across all communication channels.
Effortless Ticket Assignments with Automation
Take the burden off your support team and streamline ticket assignments with ERPNext’s smart automation. By setting up assignment rules, you can ensure tickets are distributed efficiently, allowing your SaaS help desk to respond promptly to customer inquiries and meet commitments effectively.
Achieve Team Excellence with Collaborative Support
In ERPNext, we understand the significance of teamwork when it comes to delivering exceptional customer support. That’s why we provide features that foster collaboration and empower your support team to work together seamlessly.
Enhance Customer Experience with Service Level Agreements (SLAs)
In today’s competitive business landscape, providing exceptional customer service is a top priority for organizations. One way to ensure personalized and efficient support is through Service Level Agreements (SLAs). ERPNext empowers you to create and implement SLAs tailored to your customer expectations, enabling you to deliver a superior customer experience.
Elevate Customer Experience with the Customer Portal
ERPNext goes above and beyond to ensure your customers have a seamless and transparent interaction with your business through the Customer Portal. By inviting your clients as users in your ERPNext account, you empower them with a range of features to track and manage their interactions, boosting overall customer experience.
Empower Customers with a Comprehensive Knowledge Base
With ERPNext’s Knowledge Base, you can provide your customers with a powerful self-service tool that reduces ticket load and empowers them to find solutions independently. By creating clear and concise help articles and FAQs, you not only expand your knowledge base but also enhance customer experience.
Never Miss a Maintenance Visit with Maintenance Scheduling
ERPNext’s Maintenance Schedule feature ensures that you never miss a service maintenance visit again. With a streamlined process, you can efficiently manage maintenance tasks, log employee visits, record work done, and capture valuable customer feedback – all with just a single click.
Empower Your Help Desk with On-The-Fly Customizations
With ERPNext’s open-source SaaS help desk software, you have the power to create a customized and personalized experience for your team and customers.
Easily map your most important data by adding custom fields to forms, customize form behavior, and create unique print formats – all without writing a single line of code.
Third Party Integrations
Plug & Play Integration available with below Products
Clients & Customer Case Studies
Lets read the case studies of companies who implemented ERPNext
Top Companies Using ERPNext
Companies like Jio Financial Services, Zerodha, BlinkIt, Elastic-run are using the ERPNext for Varies Industry Operations like Manufacturing, Distribution, Retail or Services.
Check on YouTube to know more about the Case Studies
